Terms of Service

Effective Date: June 29, 2026

Welcome to Claypole Wear.

These Terms of Service (“Terms”) describe the rules and conditions that apply when you access claypolewear.net, browse our products, or purchase items from CLAYPOLE WEAR LTD.

By using our website or placing an order, you confirm that you have read, understood, and agreed to these Terms.

1. Company Information

This website is operated by:

Legal Company Name:
CLAYPOLE WEAR LTD

Website:
claypolewear.net

Business Address:
42 Tredegar Walk
Hartlepool
Durham
United Kingdom
TS26 0TP

Email:
payment@claypolewear.net

Telephone:
+44 7878945484

CLAYPOLE WEAR LTD operates an online women’s fashion store providing clothing products through its website.

2. Use of Our Website

By accessing claypolewear.net, you agree to use our website responsibly and only for lawful purposes.

You agree that you will not:

• Attempt to disrupt website operations;

• Access restricted areas without permission;

• Use website content for unauthorised commercial purposes;

• Provide false or misleading information during checkout.

We reserve the right to restrict access or refuse service where misuse of our website is identified.

3. Products and Availability

We aim to provide accurate information regarding our products, including:

• Product descriptions;

• Images;

• Available sizes;

• Colours;

• Pricing information.

Although we make reasonable efforts to ensure accuracy, slight differences may occur due to:

• Screen settings;

• Lighting conditions;

• Product manufacturing variations.

All products are subject to availability.

If an item becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution.

4. Placing Orders

When you place an order through our website, you agree to provide accurate and complete information.

The ordering process includes:

1. Selecting products;

2. Adding items to your shopping bag;

3. Providing delivery and payment details;

4. Reviewing your order information;

5. Completing payment.

After successful checkout, you will receive an order confirmation.

An order is considered accepted once payment has been verified and the order has entered our fulfilment process.

5. Order Cancellation

We understand that customers may occasionally need to change their order.

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or dispatched.

Once an order has been shipped, cancellation is no longer available and requests must follow our Returns & Exchanges Policy.

6. Pricing and Payment

All prices displayed on claypolewear.net are accurate at the time of purchase.

Payment must be completed successfully before orders are prepared for shipment.

We use secure payment processing services to handle online transactions.

Customers confirm that:

• Payment information provided is accurate;

• They are authorised to use the selected payment method;

• Transactions are legitimate.

CLAYPOLE WEAR LTD reserves the right to review or cancel orders where payment verification issues or suspicious activity occur.

7. Shipping and Delivery

Orders are processed after payment confirmation.

Delivery times provided on our website are estimated and may vary depending on:

• Shipping destination;

• Carrier performance;

• Weather conditions;

• Customs procedures;

• Other circumstances beyond our control.

Customers are responsible for ensuring delivery information is accurate.

For complete delivery details, please refer to our Shipping Policy.

8. Returns and Exchanges

We want customers to have confidence when shopping with Claypole Wear.

Returns and exchanges are available according to our Returns & Exchanges Policy.

Eligible products must generally:

• Be unused and unworn;

• Remain in original condition;

• Meet the applicable return timeframe.

Refunds and exchanges are processed according to the conditions outlined in our policy.

9. Intellectual Property

All content displayed on claypolewear.net, including:

• Product images;

• Website text;

• Graphics;

• Logos;

• Branding materials;

is owned by or licensed to CLAYPOLE WEAR LTD.

You may not reproduce, copy, distribute, or use website content without prior written permission.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate account and order information;

• Reviewing product details before purchase;

• Maintaining secure access to their accounts;

• Following applicable website rules.

We are not responsible for issues caused by incorrect information provided by customers.

11. Privacy and Data Protection

We respect customer privacy and process personal information responsibly.

Information collected through our website may be used for:

• Order fulfilment;

• Payment processing;

• Delivery arrangements;

• Customer support;

• Website improvement.

For more information, please review our Privacy Policy.

12. Third-Party Services

Our website may use trusted third-party services, including:

• Payment providers;

• Delivery partners;

• Website technology providers;

• Analytics services.

These providers may process information according to their own policies and applicable regulations.

13. Website Availability

We aim to keep claypolewear.net available and functioning properly.

However, temporary interruptions may occur due to:

• Maintenance;

• Technical updates;

• Security improvements;

• Internet service issues.

We are not responsible for temporary website downtime outside our reasonable control.

14. Limitation of Liability

Nothing in these Terms affects your legal rights as a consumer under applicable UK laws.

To the maximum extent permitted by law, CLAYPOLE WEAR LTD shall not be responsible for losses resulting from:

• Events outside our reasonable control;

• Incorrect customer information;

• Third-party service interruptions;

• Unauthorised use of customer accounts.

15. Changes to These Terms

We may update these Terms periodically to reflect:

• Changes in our services;

• Business improvements;

• Legal requirements.

Updated Terms will be published on this page with a revised effective date.

Your continued use of our website after updates means you accept the revised Terms.

16. Governing Law

These Terms are governed by and interpreted according to the laws of England and Wales.

Any disputes relating to these Terms or purchases made through our website will be handled according to applicable UK laws.

17. Contact Information

If you have questions regarding these Terms of Service, please contact us:

CLAYPOLE WEAR LTD

42 Tredegar Walk
Hartlepool
Durham
United Kingdom
TS26 0TP

Email: payment@claypolewear.net

Phone: +44 7878945484

© 2026 CLAYPOLE WEAR LTD. All Rights Reserved.