Privacy Policy

Effective Date: June 29, 2026

At Claypole Wear, we respect your privacy and are committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how CLAYPOLE WEAR LTD collects, uses, stores, and protects information when you visit claypolewear.net, browse our products, or complete a purchase.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Company Information

This Privacy Policy applies to:

Company Name:
CLAYPOLE WEAR LTD

Website:
claypolewear.net

Business Address:
42 Tredegar Walk
Hartlepool
Durham
United Kingdom
TS26 0TP

Email:
payment@claypolewear.net

Phone:
+44 7878945484

CLAYPOLE WEAR LTD operates an online women’s fashion store and processes customer information to provide products and services.

2. Information We Collect

When you interact with our website, we may collect different types of information depending on how you use our services.

Information You Provide

This may include:

• Full name;

• Email address;

• Telephone number;

• Billing information;

• Delivery address;

• Order details;

• Customer enquiries and communications.

Payment Information

When you make a purchase, payment details are processed securely through trusted payment service providers.

We do not store customers’ complete payment card details on our own systems.

Technical Information

When you visit claypolewear.net, we may automatically collect information such as:

• IP address;

• Browser type;

• Device information;

• Website usage data;

• Pages viewed;

• Access time and date.

This information helps us maintain website performance and improve customer experience.

3. How We Use Your Information

We use collected information for purposes including:

Order Fulfilment

To:

• Process purchases;

• Confirm transactions;

• Arrange delivery;

• Manage returns and exchanges;

• Provide order updates.

Customer Support

To:

• Respond to enquiries;

• Provide assistance;

• Resolve customer requests.

Website Improvement

To:

• Improve website functionality;

• Understand customer preferences;

• Enhance shopping experiences;

• Maintain website security.

Legal and Business Requirements

To:

• Prevent fraud;

• Protect our services;

• Meet applicable legal obligations.

4. Legal Basis for Processing Information

Under applicable UK data protection laws, including the UK GDPR, we process personal information based on appropriate legal grounds.

These may include:

Contractual Necessity

Processing information required to complete purchases and provide requested services.

Legitimate Interests

Processing information to operate our business, improve services, and protect against fraudulent activity.

Legal Requirements

Processing information where required by applicable laws and regulations.

Consent

Processing information where you have provided permission, such as optional marketing communications.

5. Payment Information Security

We take appropriate measures to help protect payment-related information.

Payments made through our website are processed using secure third-party payment providers.

Payment providers use security technologies designed to protect transaction information.

CLAYPOLE WEAR LTD does not store complete payment card numbers or sensitive payment credentials.

6. Sharing Personal Information

We do not sell or rent customer personal information.

We may share information with trusted service providers when necessary to operate our business, including:

Payment Providers

To securely process customer transactions.

Delivery Partners

To fulfil and deliver customer orders.

Website Service Providers

Including hosting, security, analytics, and technical support services.

Legal Authorities

Where disclosure is required by law or necessary to protect legal rights.

Third-party providers are expected to handle information responsibly and according to applicable requirements.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality and improve the customer experience.

Cookies may help us:

• Remember shopping preferences;

• Maintain shopping cart functions;

• Analyse website performance;

• Improve website services.

For more information, please review our Cookie Policy.

8. Data Storage and Retention

We retain personal information only for as long as necessary to:

• Complete customer transactions;

• Provide customer support;

• Maintain business records;

• Meet legal obligations;

• Resolve disputes.

When information is no longer required, it will be securely removed or anonymised where appropriate.

9. Protecting Your Information

We use reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;

• Accidental loss;

• Misuse;

• Unauthorised disclosure.

Although we take security seriously, no online system can guarantee absolute security.

10. Your Data Protection Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

• Requesting access to your personal data;

• Requesting correction of inaccurate information;

• Requesting deletion of information;

• Restricting certain processing activities;

• Objecting to certain uses of your information;

• Withdrawing consent where applicable.

To exercise these rights, please contact us using the details provided below.

11. Marketing Communications

If you choose to receive marketing communications from Claypole Wear, we may send information about:

• New collections;

• Product updates;

• Promotions;

• Special offers.

You can unsubscribe at any time by following the instructions provided in marketing messages.

12. Children’s Privacy

Our website is not intended for children who are below the applicable legal age requirements.

We do not knowingly collect personal information from children without appropriate consent.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time due to:

• Changes in our business practices;

• Improvements to our services;

• Updates to legal requirements.

Any changes will be posted on this page with a revised effective date.

14. Contact Us

If you have questions regarding this Privacy Policy or how we handle personal information, please contact:

CLAYPOLE WEAR LTD

42 Tredegar Walk
Hartlepool
Durham
United Kingdom
TS26 0TP

Email: payment@claypolewear.net

Phone: +44 7878945484

© 2026 CLAYPOLE WEAR LTD. All Rights Reserved.