Payment Policy

Effective Date: June 29, 2026

At Claypole Wear, we aim to provide customers with a secure, simple, and reliable payment experience.

This Payment Policy explains how payments are processed when purchasing products from claypolewear.net.

By completing a purchase through our website, you agree to the payment procedures described below.

1. Company Information

This Payment Policy applies to transactions made through:

Company Name:
CLAYPOLE WEAR LTD

Website:
claypolewear.net

Business Address:
42 Tredegar Walk
Hartlepool
Durham
United Kingdom
TS26 0TP

Email:
payment@claypolewear.net

Phone:
+44 7878945484

2. Available Payment Methods

Claypole Wear provides secure online payment options through trusted payment service providers.

Payment methods available at checkout may include:

• Credit cards;

• Debit cards;

• Other secure electronic payment methods supported by our payment providers.

Available options may vary depending on:

• Customer location;

• Payment provider availability;

• Device or browser settings.

All available payment methods will be displayed during checkout.

3. How Payment Works

When placing an order on claypolewear.net, customers complete the following process:

1. Select products and add them to the shopping cart;

2. Enter delivery and billing information;

3. Choose an available payment method;

4. Submit payment details securely;

5. Receive payment confirmation and order confirmation.

Orders will only enter our processing system after payment has been successfully authorised.

4. Payment Security

Protecting customer payment information is important to us.

Payments are processed through secure third-party payment providers that use appropriate security measures to protect transaction information.

CLAYPOLE WEAR LTD does not store complete payment card numbers or sensitive payment credentials on our website systems.

5. Payment Verification

To maintain a secure shopping environment, payments may be subject to verification checks.

Verification may occur when there are concerns regarding:

• Unusual payment activity;

• Incorrect billing information;

• Suspected unauthorised transactions;

• Payment security risks.

If additional information is required, our team may contact customers using the contact details provided during checkout.

6. Order Confirmation

After successful payment:

• Customers will receive an order confirmation email;

• Order details will be recorded;

• Processing will begin according to our fulfilment procedures.

Customers should review their confirmation details and contact us promptly if any information is incorrect.

7. Failed or Declined Payments

If payment cannot be completed:

• The order will not be confirmed;

• Products will not be dispatched;

• Customers may attempt payment again using another available method.

If you believe a payment issue has occurred incorrectly, please contact our customer support team.

8. Pricing and Currency

Product prices shown on claypolewear.net are displayed before checkout and confirmed during the purchase process.

The final amount charged will be the amount approved during checkout.

Prices may change due to:

• Product updates;

• Promotional changes;

• Business adjustments;

• Currency variations.

Changes will not affect orders that have already been successfully confirmed.

9. Refund Payments

When a refund is approved according to our Returns & Exchanges Policy:

• Refunds will be issued to the original payment method;

• Refund processing will begin after approval;

• Processing times may depend on your bank or payment provider.

Refunds generally appear within:

5–10 business days after processing

10. Payment Disputes and Chargebacks

We encourage customers to contact us directly before submitting a payment dispute or chargeback.

Our customer support team will make reasonable efforts to assist with concerns involving:

• Payment issues;

• Order information;

• Delivery problems;

• Returns;

• Refund requests.

Providing order details helps us investigate and resolve enquiries efficiently.

11. Third-Party Payment Services

Our website may use external payment providers to securely process transactions.

These providers may collect and process payment information according to their own privacy policies and security practices.

CLAYPOLE WEAR LTD is not responsible for the independent policies of third-party payment services.

12. Customer Responsibility

Customers are responsible for ensuring that:

• Payment information provided is accurate;

• They are authorised to use the selected payment method;

• Billing information matches their payment details where required.

Incorrect information may result in payment delays or order cancellation.

13. Contact Us

For questions regarding payments, transactions, or refunds, please contact:

CLAYPOLE WEAR LTD

42 Tredegar Walk
Hartlepool
Durham
United Kingdom
TS26 0TP

Email: payment@claypolewear.net

Phone: +44 7878945484

We are committed to providing secure payment support and assisting customers throughout their purchase experience.

© 2026 CLAYPOLE WEAR LTD. All Rights Reserved.