Shipping Policy

Effective Date: June 29, 2026

At Claypole Wear, we are committed to providing a smooth and reliable delivery experience for every customer.

This Shipping Policy explains how orders placed through claypolewear.net are processed, prepared, shipped, and delivered.

Please review the information below before completing your purchase.

1. Company Information

This Shipping Policy applies to purchases made through:

Company Name:
CLAYPOLE WEAR LTD

Website:
claypolewear.net

Business Address:
42 Tredegar Walk
Hartlepool
Durham
United Kingdom
TS26 0TP

Email:
payment@claypolewear.net

Phone:
+44 7878945484

2. Order Processing

After your order has been successfully submitted and payment has been confirmed, our team will begin preparing your items.

Our standard processing time is:

1–3 business days

During processing, we:

• Confirm order details;

• Prepare selected products;

• Complete packaging procedures;

• Arrange shipment.

Orders are not normally processed during weekends or public holidays.

During busy periods, processing times may take slightly longer.

3. Shipping Timeframes

After an order has been processed and dispatched, delivery times depend on the destination and shipping service selected.

Estimated delivery times:

Standard Shipping:
5–12 business days

Express Shipping (where available):
3–7 business days

Delivery estimates begin after dispatch confirmation.

Please understand that delivery times are estimates and may be affected by:

• Carrier delays;

• Weather conditions;

• Public holidays;

• Customs processing;

• Other unexpected circumstances.

4. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email.

Where tracking information is available, it will be included in the dispatch notification.

Please allow some time for tracking information to update after shipment.

If you experience difficulties tracking your order, please contact our customer support team.

5. Delivery Address Requirements

Customers are responsible for providing accurate delivery details during checkout.

Please ensure that the following information is correct:

• Full name;

• Delivery address;

• Postal code;

• Contact details.

CLAYPOLE WEAR LTD cannot be responsible for delays, failed deliveries, or additional costs caused by incorrect information provided by customers.

If you notice an error in your delivery information, please contact us as soon as possible.

6. International Delivery

We may provide shipping services to customers in different locations depending on product availability and delivery arrangements.

International customers should note:

• Delivery periods may vary by country;

• Customs procedures may affect delivery times;

• Local import requirements may apply.

Any customs duties, taxes, or additional charges required by local authorities are the customer’s responsibility unless otherwise stated.

7. Delayed or Missing Orders

Although we work with reliable shipping partners, delays may occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us with:

• Order number;

• Customer name;

• Delivery information;

• Any relevant tracking details.

We will review the shipment status and provide assistance where possible.

8. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us promptly.

Please provide:

• Order number;

• Description of the issue;

• Supporting photographs where applicable.

Our team will review the situation and work with you to provide an appropriate solution.

9. Failed Delivery Attempts

If a delivery cannot be completed due to customer-related reasons, including:

• Incorrect address information;

• Failure to receive the package;

• Failure to collect a parcel when required;

additional delivery arrangements may be necessary.

Any additional costs caused by customer-related delivery issues may be the responsibility of the customer.

10. Order Changes After Purchase

If you need to update your delivery information after placing an order, please contact us immediately.

We will make reasonable efforts to assist with changes before shipment.

Once an order has been dispatched, delivery information may no longer be modified.

11. Customer Support

If you have any questions regarding shipping or your order delivery, please contact us:

CLAYPOLE WEAR LTD

42 Tredegar Walk
Hartlepool
Durham
United Kingdom
TS26 0TP

Email: payment@claypolewear.net

Phone: +44 7878945484

We are committed to providing timely assistance throughout your shopping experience.

© 2026 CLAYPOLE WEAR LTD. All Rights Reserved.