Returns & Exchanges Policy

Effective Date: June 29, 2026

At Claypole Wear, we want our customers to feel confident when shopping with us.

If your purchase does not meet your expectations, we provide a clear returns and exchange process to help resolve your request.

This policy explains the requirements and procedures for returning or exchanging items purchased through claypolewear.net.

1. Company Information

This policy applies to purchases made from:

Company Name:
CLAYPOLE WEAR LTD

Website:
claypolewear.net

Business Address:
42 Tredegar Walk
Hartlepool
Durham
United Kingdom
TS26 0TP

Email:
payment@claypolewear.net

Phone:
+44 7878945484

2. Return & Exchange Period

Customers may request a return or exchange within:

30 days from the date the order is delivered

Requests submitted after this period may not be accepted.

To ensure a smooth process, customers should contact our support team before sending any items back.

3. Conditions for Eligible Returns and Exchanges

To qualify for a return or exchange, items must:

• Be unused and unworn;

• Remain in original condition;

• Have original labels or tags attached where applicable;

• Include original packaging when available.

Returned products must not show:

• Signs of washing;

• Damage caused after delivery;

• Alterations;

• Excessive wear.

Items that do not meet these conditions may be returned to the customer.

4. How to Request a Return or Exchange

To start a return or exchange request:

1. Contact our customer service team at payment@claypolewear.net;

2. Provide your order number and purchase details;

3. Explain whether you require a return or exchange;

4. Wait for confirmation and further instructions;

5. Send the item according to the return guidance provided.

Please do not send products back before receiving confirmation from our team.

5. Exchanges

We offer exchanges for eligible items where available.

Customers may request exchanges for:

• Different sizes;

• Different colours;

• Alternative available products.

Exchange requests are subject to:

• Product availability;

• Return condition requirements;

• Completion within the exchange period.

If the requested replacement item is unavailable, we will discuss alternative options with you.

6. Size Exchange Assistance

Choosing the correct size online can sometimes be difficult.

If you need a different size, please contact us and provide:

• Your order number;

• The item you purchased;

• The size currently received;

• The preferred replacement size.

We recommend reviewing our Size Guide before purchasing to help select the most suitable option.

7. Return Shipping

For returns caused by personal preference, such as:

• Choosing the wrong size;

• Changing your mind;

• Selecting a different style;

the customer may be responsible for return shipping costs.

If an item is received:

• Damaged;

• Defective;

• Incorrectly supplied;

please contact us with relevant details so we can review the issue and provide assistance.

8. Refund Process

Once returned items arrive and pass inspection, approved refunds will be processed.

Refunds will be:

• Issued to the original payment method;

• Processed after approval;

• Subject to payment provider processing times.

Refund completion usually takes:

5–10 business days after approval

depending on your bank or payment provider.

9. Items Not Eligible for Return or Exchange

For product protection and hygiene reasons, returns or exchanges may not be accepted for:

• Items that have been worn or washed;

• Products damaged through customer use;

• Items returned without required components;

• Orders returned outside the stated timeframe.

10. Faulty or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us as soon as possible.

Please include:

• Order number;

• Description of the issue;

• Photos showing the problem where appropriate.

Our team will review your request and provide a suitable solution.

11. Consumer Rights

This Returns & Exchanges Policy does not affect your statutory rights under applicable consumer protection laws in the United Kingdom.

Customers retain legal protections regarding faulty, misdescribed, or incorrectly supplied goods.

12. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

CLAYPOLE WEAR LTD

42 Tredegar Walk
Hartlepool
Durham
United Kingdom
TS26 0TP

Email: payment@claypolewear.net

Phone: +44 7878945484

We are committed to providing helpful support and resolving customer enquiries efficiently.

© 2026 CLAYPOLE WEAR LTD. All Rights Reserved.